National Commission for the
Certification of Crane Operators
Committed to Quality, Integrity, and Fairness in Testing since 1995


Policy Statements

Privacy Policy

  1. Scope of this Privacy Statement
  2. Protection of Children's Privacy
  3. Collection of User Information
  4. Supplemental Information
  5. Use of Personal Information
  6. Sharing of Personal Information
  7. Interest-Based Advertising
  8. "Do Not Track" Disclosure
  9. Links to Other Websites
  10. User ID and Password
  11. Control of Personal Information and Opt-Out Option
  12. Data Retention and Deletion
  13. Transfer and Processing of Data
  14. Security of Data We Collect
  15. Your Rights Regarding Your Personal Data
  16. Changes to This Privacy Policy
  17. Consent

Contact Information

1. Scope of this Privacy Statement

NCCCO Services, LLC dba CCO Certification (“CCO Certification”, “CCO”, or “we”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (the “Policy”).

While CCO strives to protect the privacy and confidentiality of data and information for all persons using its online products, services, and websites ("CCO Users"), CCO must collect and retain certain personal information from CCO Users to conduct its business. CCO must also provide some of the personal data collected to business partners to complete various business activities.

This Privacy Policy informs users of the CCO Website,, and other CCO controlled or operated websites (“Websites”), other related mobile applications (“Apps”), CCO’s social media sites, and any other digital services and platforms officially operated or used by CCO or its subsidiaries or affiliates (“Services”), about how CCO gathers and uses (i) personal information submitted to CCO, (ii) non-personal data collected through a variety of technologies, and (iii) aggregated information collected from the Websites, Apps and Services. This Privacy Policy applies to the Website, Services, Apps, and other CCO owned websites, domains, services, applications, and products.

Please read this Policy carefully to understand how CCO will use your information. This Policy applies to all CCO Users. By accessing or using the Services, Websites, or Apps, you agree to this Policy. If you disagree with any part of the Policy, then you may not access the Services, Websites, or Apps. CCO may modify or replace this Policy at any time. Your continued use of the Services, Websites, or Apps after CCO makes changes will be deemed to be an acceptance of those changes. You are advised to review this Policy periodically for any changes.

2. Protection of Children's Privacy

CCO does not knowingly collect any personal information from children. If you are under 18, you are not permitted to use the Websites, Services, or Apps. Consistent with the Children’s Online Privacy Protection Act (“COPPA”) and the General Data Protection Regulation, the Websites, Services, and Apps are not intended for use by anyone under the age of 18 (COPPA's minimum protections are for minors 13 years of age or under).

If you are a parent with concerns about children’s privacy issues in conjunction with the use of this Websites, Services, or Apps, please contact CCO. CCO encourages parents to discuss this Privacy Policy and the dangers of providing personal information online.

3. Collection of User Information

CCO collects and uses your information to manage and enhance your use and experience of the Websites, Apps, and Services. CCO may collect information from you that could personally identify you (“Personally Identifiable Information” or “PII”).

Personally Identifiable Information: CCO may collect Personally Identifiable Information (PII) when you:

  • Provide such information through our Websites, Apps, and Services;
  • Apply or register for CCO events or services;
  • Purchase products or services; or
  • Otherwise interact with CCO.

The types of PII collected may include:

  • Your name
  • Gender
  • Address, including country
  • Phone number
  • Birth date
  • Billing and delivery information
  • Email address
  • Education / work experience
  • Information about your employment or business
  • Credit card or other financial account information

Non-Personal Information: As you interact with our Websites, Apps, and Services, we may also collect information about your browsing history or certain other information that is not Personally Identifiable Information. We collect this data (collectively, the “Non-Personal Data”) through our use of a variety of technologies, including but not limited to:

  • Cookies
  • Tags
  • Web beacons
  • Internet Protocol (IP) address
  • Other tools

“Cookies” are small files that we transfer to your computer’s hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as a frequent user of the Websites, Apps, or Services. If you would like to avoid cookies, your web browser may have an option that enables you to disable or not accept cookies. It should be noted, however, that should you disable or not accept cookies, portions of the Websites, Services, or Apps may not properly function.

“Tags” and web beacons refer to code scripts that are primarily used to track visitors’ activities on our Websites, Apps, and Services by web analytics software.

“Web beacons” are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of users, when an email has been opened, and to provide other information.

CCO may add other means for collecting data, periodically.

The types of Non-Personal Data collected on our Services may include:

  • CCO Password
  • IP addresses, browser type and your operating system
  • Pages visited on the Websites referring and exit pages, and the dates and times of the visits
  • Browsing history profile
  • Any additional information relating to you and your use of the Websites, Apps or CCO Services that you provide to use directly through the Websites, Apps or Services
  • Location data and other information about devices used to access and interact with the Websites, Services, or Apps
  • Information that you make publicly available or publicly post using tools made available on the Websites, Services, or via the Apps

4. Supplemental Information

Your information may also be supplemented with additional information from other sources, including publicly available sources.

5. Use of Personal Information

We will treat the information we collect through this Policy as confidential. CCO may use your personal information in a variety of ways, including, but not limited to:

  • To fulfill the services and products you request from us.
  • To publish your information and credential(s) status on Verify CCO Online (VCO), similar lists, and other types of registrations lists for CCO programs and events.
  • To operate and improve the Websites, Apps and Services available to you through CCO, including developing new features and products.
  • To communicate with you, respond to your requests, and manage our relationship.
  • To personalize the products and services provided to you.
  • To measure performance of the products and Services.
  • To allow you to participate in contests and surveys. CCO may co-sponsor promotions with other companies, in which case any information collected is likely to be shared with other participating sponsors.
  • To send you marketing notices including promotions of our products and services. You can opt-out of communications from CCO at any time (see control of personal information below).
  • For internal purposes, which may require the transfer of such information to other CCO affiliates for administrative purposes, for technical maintenance purposes, the marketing and promotion of products and services that might be of interest to you.

6. Sharing of Personal Information

CCO may share Personally Identifiable Information pursuant to the terms of this Policy. We rely on certain grounds to share your personal information, including the following:

  • Performance – If you choose to make a purchase through the Websites, Services, or Apps, we may need to collect and use your personal information to perform our agreement with you. In some circumstances, we may use third party contractors to perform services on our behalf.
  • Consent – We may use or disclose some of your personal information as described in this Privacy Policy.
  • Accreditation – We may disclose your personal information (such as credential status information) with third parties in accordance with accreditation standards and requirements. Users may not opt out of sharing this information.
  • Legal requirements – We may disclose your personal information when we reasonably believe that it is required by law, a duly authorized court order, or legal process, and to protect and defend the rights and interests of CCO, its affiliates, suppliers, or users.
  • Legitimate interests – We may use your personal information for our legitimate interests to improve our products and services. Consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable laws, we may use technical information as described in this Privacy Policy and use personal information for our marketing purposes.

7. Interest-Based Advertising

When you use our Websites, Services, or Apps, third parties may collect data about your mobile device in order to serve ads on other apps or websites that are tailored to your interest. This practice is known as ‘interest-based advertising.’ Examples of data that may be collected includes: IP addresses, identifiers associated with your mobile device (also called ‘Advertising Identifiers’), or any ads that you click while using our app.

8. “Do Not Track” Disclosure

Some web browsers may transmit “do not track” (“DNT”) signals to mobile applications with which the user communicates. We currently do not change our tracking practices in response to DNT settings in your web browser. Our third-party partners, such as web analytics companies and third party ad networks, may collect information about you and your online activities over time and across our Services These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. We utilize Google Analytics for our web analytics and you can opt out of your usage data being included in our Google Analytics reports by visiting

9. Links to Other Websites

Our Websites, Services, or Apps may contain links to other websites. Please be aware that we are not responsible for the privacy practices of these other sites, and we encourage you to review the policies of each site you use. We cannot control the actions of such third parties or be held responsible for their use of any information that you provide directly to them.

10. User Id and Password

Certain areas of the Websites, Services, or Apps may require the use of a user ID, email address, or password as an additional security measure that helps protect your information. To help you protect your privacy, CCO Services have tools to help you log in and log out.

11. Control of Personal information and Opt-Out Option

CCO values the accuracy of the information you provide. All users can confirm, change, or update personal information you have provided to us by contacting CCO.

You can opt-out of email or data sharing by contacting CCO and making the request to do so.

12. Data Retention and Deletion

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. 

When assessing these retention periods, we carefully examine our need to collect personal information at all and if we establish a relevant need, we only retain it for the shortest reasonable period to realize the purpose of collection unless law requires a longer retention period.

While holding personal records, CCO will exercise reasonable care to prevent unauthorized persons from gaining access to personal data. When records are destroyed, CCO will exercise reasonable care to protect others from acquiring records.

13. Transfer and Processing of Data

For users within the United States, we process data in data centers located in the United States. We have adopted reasonable physical, technical, and organizational safeguards against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, use, or processing of user data in our possession. We comply with state and federal laws governing the protection of personal information.

14. Security of the Information We Collect

We take commercially reasonable precautions in an effort to protect your information against security breaches. However, this is not a guarantee that your information may not be accessed, disclosed, altered, or destroyed. By using the Websites, Apps and Services, you acknowledge that you understand and agree to assume these risks.

15. Your Rights Regarding Your Personal Data

If you are a resident of the State of California, or a jurisdiction that has adopted similar laws regarding your personal data, if applicable, you may have a number of rights, including the rights:

  • To know whether your personal information is being collected
  • To access and correct (if needed) your personal data
  • To delete and limit the use of your personal data
  • To opt out of the use and sharing of your information
  • Not to be discriminated against for exercising any of your applicable legal rights

In furtherance of the foregoing, this Privacy Policy provides you with certain information and disclosures. To exercise any of your rights under applicable law, you may contact CCO. If CCO denies your privacy request, you will be notified of the means by which to appeal the decision.

16. Changes to This Privacy Policy

CCO may change this Privacy Policy from time to time. Changes to this Policy are effective when they are posted on this page. When updates are made, the Privacy Policy version date (located at the top of this Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Policy is not intended for and does not create any contractual or other legal rights in or on behalf of any party.

17. Consent


Contact Information

We welcome your input on our privacy statement. If you have any questions or suggestions regarding our privacy statement, please contact CCO.